FAQ

Backdoor Kickz

FAQ

Where are you located?

We have two locations.

Our flagship store is  located at the Killeen Mall in Killeen, Texas:

2100 S W S Young Drive

Killeen, TX 76543 Suite 1544 


Do you ship outside of Texas?

Yes - we process and ship orders worldwide to over 241 countries.

 

How long will it take for my order to arrive?

Most orders are prepared for shipping within one (1)  business day after your place it.  When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information.  Domestic U.S. Customers typically receive their purchases within 3-5 business days.  International customers usually receive their purchases within 7-10 business days.

 

What is your return policy?

We do not accept returns or exchanges; all sales are final. A good amount of our inventory is on consignment, meaning we sell items for many individual sellers/consignors.  These consignors are paid out shortly after their item(s) sell.  Because of this, we are firm on our return policy.

 

Are all the items you sell authentic?

Backdoor Kickz sells only 100% authentic product.  We do not accept fakes or counterfeits.  We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.

 

When will you get more or an item that is sold out?

Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.

 

Do you accept trades or size swaps?

A good amount of our inventory is on consignment, and we pay consignors shortly after items leave our store.  Trades would have to be to be in heavy favor of the store, and we want you to get the most for your shoes.  Because of this, we rarely do trades. 

 

Does Backdoor Kickz buy shoes outright?

We do “cash-out” for shoes for a reasonable negotiated price.

 

How do I become a consignor at Backdoor Kickz?

Consignments mean we sell items for you, and we pay you as your items sell.  Many local consignors bring their items to our store in person.  Out-of-state and out-of-country consignors often ship their consigned items to us.

To get started on the consignment process, contact us directly via email: backdoorkickz@gmail.com

 

Who sets the prices?

Prices are negotiated based on what the shoes sell for at market value.  We agree on a price with our consignors.  We price items to move quickly.

 

When will I get paid for my consignment?

Payouts are typically on Mondays between 10am-4pm. If for any reason this changes, consignor will be notified. Payments are made in store, Pay-Pal or Cash App.